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Customer Care

Customer Care

Esperanza Homes builds outstanding quality into each and every home it builds. Because of this attention to detail, Esperanza Homes can offer each new homeowner industry-leading warranties. As you move into your new home, Esperanza Homes provides you with information concerning your 1-Year Builder Limited Warranty, 2-Year Mechanical Warranty, and 10-Year Structural Warranty, your paint and finish selections, and all warranty contact numbers.

In an emergency, please first enter a warranty claim in your customer portal. This is the fastest way to reach all of our technicians. You can also follow up with a phone call to our Warranty Dispatcher during normal business hours if you would like. The phone number is 956-307-4859 (Mon-Fri 8am-12pm and 1pm-5pm). If it is after 5pm or it is the weekend, please call 956-722-9898.
Warranty Guide
1 Year Builder Warranty

Before any concrete is poured, third-party geotechnical engineers perform tests on soil conditions. Registered professional engineers then use these tests to design the appropriate foundation for your lot. We provide on-site quality inspections to verify the foundation is installed correctly and we randomly test the compressive strength of the concrete.

At Esperanza Homes, we are committed to delivering a best-in-class customer experience that extends well beyond closing day. To help ensure a seamless transition from construction to homeownership, your assigned Warranty Representative will attend your Buyer Sign-Off meeting and serve as a valuable resource throughout your warranty journey.
After closing, a member of our Customer Care team will contact you to schedule your 30-Day Visit (Step #10 - Homebuyer Pathway) with your Warranty Representative. During this visit, you will receive an overview of key homeowner maintenance responsibilities, learn how to submit warranty requests, and gain a better understanding of what is covered under your 1-, 2-, and 10-Year Warranty programs, including how to determine whether an item qualifies for warranty coverage.
Our commitment to you does not end at the sale. We are here to support you and provide guidance throughout your homeownership experience.
Submit a 1 year warranty request
2 Year Mechanical Warranty
Registered professional engineers are also utilized by Esperanza Homes to make sure all our homes meet structural and wind requirements of the International Residential Code. Because building “green” and providing energy efficiency are hallmarks of our homebuilding company, we provide comprehensive testing and inspections of all installations of heating and air conditioning equipment and ductwork.
Submit a 2 Year Warranty Request
10 Year Structural Warranty

Esperanza Homes also provides a structural 10-Year warranty. This coverage is for “major structural defects” such as actual physical damage to load-bearing portions of the home. Subject to the limits provided in the warranty, you will receive either 1) repair or replacement of a covered major structural defect or 2) payment for the reasonable actual cost of the repair or replacement.

You may learn more by visiting:

Homes closed between 2017-March 2023 (StrucSure)
Homes closed from March 2023-current (2-10.com)
Submit a 10 year warranty request
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