Update on COVID-19
UPDATED INFORMATION – MARCH 26, 2020
Esperanza Homes is taking extensive measures to ensure the safety and well-being of our Homebuyers, Homeowners, Trade Partners, and Team Members during the current COVID-19 situation, including: adjusting sales office hours & practices, implementing increased safety measures to reduce unnecessary interactions, complying with CDC best practices, and continuing to build and close beautiful, energy efficient homes.
As a result of the stay-at-home orders issued by multiple cities and counties, we understand the option of buying a home online or through our virtual process may be more attractive to you and we have you covered!
Our model home and sales offices are open by appointment as well as online! Friendly and qualified Sales Consultants are ready to engage with you via online chat, telephone chats or to take you on a virtual tour of all our model homes. When you find the home of your dreams, we are equipped to support your purchase through our no-contact contract process. Phone numbers for all Esperanza sales team members can be found here: https://www.esperanzahomes.com/contact/
Local governments are treating residential construction operations as an essential activity. Esperanza is continuing to build homes, conduct building inspections, and close homes with our new Esperanza Homeowners. San Jacinto, the closing title company, is fully operational, closing transactions by appointment and with contact-free closing options available to ensure the safety of our staff and customers during this time.
Esperanza’s Customer Care Team will continue to communicate with our Homeowners and address concerns through the Esperanza Homeowner Portal. Homeowners with items that are non-emergency will be contacted when an appointment can be safely scheduled. Homeowners with an emergency situation should contact our office at (956) 380-6500, option 3.
Esperanza Homes is already enacting measures to ensure the safety and health of our Subcontractors, Trade Partners and Vendors in the face of the Coronavirus outbreak. These new measures, which include increased hygiene, limiting crews working in any home to one team, and halting group gatherings and in-person meetings of workers.
The health and wellness of our dedicated Team Members remains a top priority, and we are equally concerned about ensuring the utmost personal safety of our team.
: Esperanza Homes has transitioned staff stationed in our Headquarters office to work from home in order to comply with social distancing recommendations. We have also eliminated non-essential travel, limited visitors to our offices, and moved in-person meetings to virtual formats. We are confident these measures will help to ensure the health and safety of our team and community.
Our Construction & Sales Team Members are the heartbeat of our organization and are in full force delivering on our commitment to our Homebuyers. When it seems like the rest of the world is shutting down, we are fortunate to be able to continue our critical field operations with team members who are nearly isolated from people. We are deeply appreciative of their continued dedication and hard work making sure we keep moving forward producing our world class, award-winning homes.
We are all learning how to continue life and business as normal during these challenging times. Esperanza Homes would like to express our sincere well-wishes to you and your families. To those on the front lines who are caring for people already affected, we express our deepest gratitude and wish you health and wellness.